Patient support
Explained clearly
Home technology
Working properly
Home technology support
Friendly help with the technology used every day.
Clear, patient support for computers, Apple devices, Wi-Fi, backups, smart-home equipment and everyday technical problems.
Everyday help
Support for the things that suddenly stop working.
Home technology can become frustrating very quickly, especially when several devices, accounts and services are connected together.
New device setup
Help setting up computers, phones, tablets, printers and other equipment correctly from the beginning.
Slow or unreliable computers
Investigation of poor performance, software problems, storage issues and equipment that no longer works properly.
Accounts and passwords
Support with email accounts, forgotten passwords, device access and confusing sign-in problems.
Printers and accessories
Help connecting printers, scanners, speakers and other devices around the home.
Files and photographs
Organising important files, moving information between devices and reducing the risk of losing photographs or documents.
General technology advice
Honest guidance before buying, replacing or changing technology in the home.
Apple support
Experienced help with Apple devices and services.
Jonathan has strong experience with Apple technology and can help with devices, accounts, backups, synchronisation and the way Apple products work together.
Mac
Setup, performance, software, storage and everyday problems.
iPhone and iPad
Accounts, settings, transfers, backups and connected services.
iCloud
Photographs, files, backups, storage and synchronisation.
Apple ecosystem
Helping devices and services work together more smoothly.
Mac
Home computer
Connected and supported
iPhone
Personal device
Accounts and backup
iPad
Shared access
Synced securely
iCloud
Connected home
Technology working together
Around the home
One problem may involve several connected devices.
Internet routers, televisions, speakers, computers, phones, printers and smart devices often depend on each other.
Jonathan looks at the full setup rather than treating each device as a completely separate problem.
Wi-Fi and internet
Weak rooms, connection problems and unreliable equipment.
Smart-home equipment
Help connecting and understanding compatible home devices.
Televisions and streaming
Connected services, apps, accounts and network problems.
Home offices
Reliable technology for working from home.
Photographs and files
Important memories should not depend on one device.
Jonathan can help organise photographs and files, review existing backups and create a clearer way of protecting important data.
- Photographs and videos
- Personal documents
- Computer and phone backups
- Cloud storage and external drives
- Moving files to a replacement device
Personal data
Stored more safely
A calmer approach
Help without making the customer feel uncomfortable.
Nobody is expected to understand technical language or know what caused the problem before asking for support.
Understand the problem
Start with what is happening and how it affects the customer.
Use clear language
Describe the issue and the available options without unnecessary technical terms.
Fix the underlying issue
Avoid temporary workarounds when a better long-term solution is practical.
Help afterwards
Explain what has changed and how to use the finished setup.
How it works
Simple, direct and personal support.
Tell Jonathan what is happening
Describe the problem, device or part of the home setup causing difficulty.
Review the setup
Check the equipment, accounts, connectivity and related services.
Resolve the issue
Repair, configure, replace or reorganise the parts causing the problem.
Explain what changed
Make sure the customer understands the finished setup and knows what to do next.
Questions
Home technology support questions.
Support can cover one frustrating device or a wider setup involving several connected systems.
Do I need to understand what caused the problem?
No. Simply explain what is happening and Jonathan can investigate the likely cause.
Can you help with Apple products?
Yes. Jonathan has strong experience with Macs, iPhones, iPads, iCloud and connected Apple services.
Can you help move everything to a new computer or phone?
Yes. Files, accounts and suitable settings can be transferred and checked on the replacement device.
Can you improve home Wi-Fi?
Yes. Wi-Fi coverage, router placement and connected equipment can be reviewed as part of the wider home setup.
Can you help after the first visit?
Yes. Jonathan can continue supporting the devices and systems after the initial problem has been resolved.
Friendly home support
Start with the thing that is frustrating you most.
Talk directly with Jonathan about computers, Apple devices, Wi-Fi, backups, accounts or connected technology around the home.